We took over the White Horse in Banbury in April 2015 and, since then, have endeavoured to transform it into a community pub used by Banbury locals and visitors alike.
We began with developing a team of committed, like-minded staff who believe in the value of a warm welcome, a comfortable environment and a really good product. We have a shared approach to high standards of customer service and everyone works hard to achieve this.
The Environment
We have live music every Friday night giving a range of styles for customers to enjoy, with a fun monthly quiz 4-00pm first Sunday of the month, and three darts teams. The courtyard garden has been developed with lots of plants, bamboo and, just for something different – candles, and we were lucky enough to win Gold, Silver and two Bronze awards from the Spencer Memorial Garden Competition for our efforts. I say our efforts – this has been done not just by ourselves but also customers helping with planting and great ideas and has been greatly changed to give a secluded and intimate feel!
What makes us unique?
- Hands-on, personal approach
- Listen to community feedback, which we actively seek, and act on it
- Providing the town with the pub it wanted
- Make the community feel welcome and valued, remember the detail and individuals – wishes, personal likes and dislikes for drink and food, the glass they like, their interests and health issues
